About the Event:-

The CX Financial Services Exchange Asia is an invitation-only platform for the region’s leading CXOs/ MDs/ Heads of Customer Experience, Operations, Innovation, Digital, Marketing to exchange best-in-class customer-centric strategies on delighting and engaging the next generation of financial services’ customers.

Why Attend & What’s Unique?

1. Topical discussions covering both business and customer-centric objectives ensuring that you stay at the forefront of regional CX developments

2. Benchmark with leading financial services institutions across Asia on the performance and ROI of your CX strategy

3. Maximise your time out of the office by selecting the conference sessions, MasterClass, roundtables and one-to-one business meetings that match your current business needs.


Date wise Agenda as below:-

25.03.2018 – https://cxexchangefs.iqpc.com/event-agenda-day/exchange-day-one-sunday-25-march-2018

26.03.2018 – https://cxexchangefs.iqpc.com/event-agenda-day/exchange-day-two-monday-26-march-2018

27.03.2018 – https://cxexchangefs.iqpc.com/event-agenda-day/exchange-day-three-tuesday-27-march-2018

Our Speakers:-

1.Manpreet Singh – Managing Director, Head, Group Customer Experience Management – CIMB Group

2. Jarod Ong – Senior Vice President, Head of Operations – Singapore Exchange Limited

3. Raju Nair – Managing Director – Regional Head of Customer Experience Journey – DBS Bank

4. Jeremy Young – Chief Marketing Officer, Asia – Sun Life Financial

5. Michelle Liew – Head, Group Customer Experience & Channel Management (GCXCM), Group Retail Banking – RHB

6. Neil Gardner – Chief Customer Officer – Asia – Generali

7. Manisha Seewal – Head of Marketing – Tokio Marine Insurance Group

8. Juliana Chua – Head of Digital Transformation – NTUC Income

9. Vijayakumar Subramaniam – Vice President, Process Innovation & Customer Experience – Affin Bank Berhad

10. Shefali Gupta – Executive Director, Technology & Operations, Strategy & Planning Management Office – DBS Bank

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